Privacy Policy

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Parent/guardian name
• Child's name and classroom assignment
• Phone number(s)
• Email address
• Emergency contact information

B. Communication Data

• SMS/text message interactions
• Form submissions (including absence notifications, scheduling updates, and inquiries)
• App-based communications (e.g., Brightwheel)

C. Technical Information

• IP address (if interacting with our website/forms)
• Device/browser information (limited to standard analytics)

2. How We Use Your Information

We use collected information for the following purposes:

• To communicate with parents/guardians regarding childcare services
• To send SMS notifications, including:
  • Attendance updates
  • Staff notifications (e.g., employee call-outs)
  • Emergency alerts
  • Billing or administrative reminders
• To manage enrollment, staffing, and compliance with licensing requirements
• To improve our services and operations

3. SMS/Text Messaging

By providing your phone number to Tiny Dreamers Academy, you consent to receive SMS/text messages from us.

Message Types May Include:

• Childcare updates and notifications
• Employee scheduling and attendance alerts
• Emergency communications
• Administrative reminders

Message Frequency:

Message frequency may vary depending on your interactions and service needs.

Message & Data Rates:

Message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions:

You may opt out of SMS communications at any time by replying:

• STOP to unsubscribe
• HELP for assistance

After opting out, you will no longer receive SMS messages unless you re-enroll.

4. Consent and Data Sharing

• We do not sell, rent, or share your personal information with third parties for marketing purposes.
• Your information may be shared only with:
  • Service providers (such as Twilio) strictly for operational purposes
  • Government or licensing authorities as required by law

All third-party providers are required to maintain confidentiality and data security.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

7. Children's Information

We collect information about children strictly for enrollment, care, and regulatory compliance. This information is:

• Provided by parents/guardians
• Used solely for childcare operations
• Never used for marketing purposes

8. Your Rights and Choices

You may:

• Request access to your personal information
• Request corrections or updates
• Withdraw consent for communications (including SMS)

To make a request, contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.